play makAll work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All 
HBAM2016AUG95
Pro 3.0
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 and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. 
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Pro 3.0 - 4.0J
t	US Letter	A4 Letter
US Legal
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els^23456789 123456789 123456789 123456789 123456789 123456789 123456789 123456789 123456789 12345
CANCEL FIND REQUESTS
CITY LIMITS?
CLIENT
CLIENT CONSULT BILLING RATE
CLIENT EMAIL SERVICE
CLIENT LABOR BILLING RATE
CLIENT POC FULL NAME TEMP
CLIENT PROSPECT VENDOR
CLIENT TAB 1 COLUMN 1 LABEL
CLIENT TAB 1 COLUMN 2 LABEL
!CLIENT WITH FULL NAME FOR LINKING
COMPANY ADDRESS
COMPANY ADDRESS 2
COMPANY CITY
COMPANY EMAIL ADDRESS
COMPANY FAX PHONE
COMPANY FIN
COMPANY FULL ADDRESS WITH EMAIL
"COMPANY FULL ADDRESS WITHOUT EMAIL
COMPANY INITIALS
COMPANY MOTTO FOOTER
COMPANY NAME
COMPANY NC EMPLOYMENT NUMBER
COMPANY NC SALES TAX NUMBER
COMPANY NICKNAME
COMPANY STATE
COMPANY STATE TAX SALES RATE
COMPANY VOICE PHONE
COMPANY ZIP
CONTRACT
CURRENT YEAR
DIAL PHONE LOCALLY PHONE 1
EC VERSION
FIRST CONTACT
HARDWARE
HELPERS FMP
HELPERS HOST
HELPERS OS
LAST CONTACT
LAST FOUR DIGITS PHONE ONE
LAST SEVEN DIGITS PHONE ONE
MODEM TYPE
NOTES
USENGLSH.MPR Spelling
	bVeReWfTm
11/1/99
1st Quarter
2nd Quarter
3rd Quarter
4th Quarter
10/18/99
Standard - w/ invoices
Referals
intro letter
Shipping label
Internet Account
Rental pricing
Surge
RAM Allocation
Netscape Cache Maint.
A	Terms, 98
CD burn intro
CD care & feeding
Internet settings - FreePPP
Standard - w/ owner inventory
Standard - w/ messages
Standard - w/ notes
Standard - w/ Rates
Support Contract
Standard - w/ support info
Internet settings - OT/PPP
Database setup
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A#Standard - w/ owner inventory print
Standard - w/ invoices print
Standard - w/ messages print
Standard - w/ notes print
A Internet settings - Netscape 4.5
Internet settings - OE 4.5
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Add a New prospect
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PHOTO
PRINCCONTACTTITLE
PRINTED NAME ADDRESS PHONE
RAM ALLOCATION SENT
RECORD
REFERAL
S-CONTRACT ANNIVERSARY
SERVICE DATE
SERVICE NOTE
SOFTWARE
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STATUS RECORD COUNT
STATUS RECORD NUMBER
SUM PURCHASES
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TITLE
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TRAVEL FEE AMT
TRAVEL FEE QUALIFY
V FED TAX ID
V HARDSOFT
t	V PH EXT.
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VNOTES
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S-contract anniversaryB
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service noteB
service dateB
recordB
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Tax Exemp #B
client prospect vendorB
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Client labor billing rateB
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princcontacttitleB
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city limits?B
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last seven digits phone oneB
last four digits phone oneB
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Travel fee amtB
softwareB
Company NameB
Company AddressB
Company CityB
Company StateB
Company ZipB
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Company fax phoneB
Company email addressB
Company Address 2B
Company nicknameB
Company motto footerB
contractB
company FINB
company NC employment numberB
company NC sales tax number
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printed name address phoneB
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client tab 1 column 1 labelB
After Hours Macintosh Consulting
659 Cary Towne Blvd
27511
919/271-7479
919/852-0055
afterhoursconsulting@att.net
	Suite 101
After Hours
ApTraining, Hardware, Software, Repairs, Database design, Networks, Upgrades, Data Recovery, & More  -  Since 1986
56-2003760
	600079730
709-9-065-32390
1.0.9
Standard - w/ invoicesB
Import data
A&List client address phone for printing
About
ReferalsB
Notes
Invoice
MESSAGES
NOTES
RATES
SUPPORT INFO
About
Message
Invoice
Products
Purchase
Vendors
Close
Print
Clients
contract hrs remaining
 After Hours Consulting 
 Raleigh, NC.  All rights reserved.
Purchase Summary
INVOICE HISTORY
CUSTOMER INFORMATION
Find All
Address
City St Zip
 (      1,      2)
Fax / Pager
Email
Position
Web Site
	Principal
or New
Paste
Principals
Scroll
intro letterB
First contactE
referalF
clientS
Referal pageV)Confidential information - do not release
Shipping labelB
Thank you for talking with me.   What follows is an introduction to After Hours and our services.   After Hours came to Raleigh from Wilmington in September of 
98.   During our four years of operation in Wilmington, After Hours grew to be the largest Macintosh support organization in southeastern North Carolina.  After Hours is now a growing full-time full-service organization serving the greater Raleigh area.  We are a buyers advocate service, specializing in system administration and de
velopment.
Just Starting Out or Are You Experienced?  With After Hours, you have a knowledgeable local resource to help you with your Apple computer needs.  What After Hours has to offer: if you are in the market for a new Mac, an upgrade or expansion, we will do your research for you (what we call Buyer
s Advocacy).  We work with you to determine needs and desires, then develop a variety of recommendations for platforms and software that best addresses your requirements.  That includes d
etermining available pricing and features on hardware and software from both local and national vendors.  Depending on your comfort level or inclinations, we
ll teach you any or every step of the process: from conducting the purchase, installing software & set up of peripherals to testing of the system thoroughly.  And we
re with you after the sale to address additional questions, getting you up to speed and productive.
s Offered?   For both hardware and software, we troubleshoot, re
pair and upgrade existing Macs (data recovery, hardware & software incompatibility, general maintenance, board repair, and more).  After Hours offers general tutoring on most commercial software packages to soften the learning curve.  We offer CD archiving for the Mac.  Up to 650 Mb of information securely and permanently burned on to a CD for your archival purposes (clean off all of those extra files on a hard drive, periodic data backup,  or safe shipping of large amounts of information)
.  We also have scanning facilities for print material, OCR, slides and transparencies.  Our services cover virtually all Apple Macintosh
 products and peripherals, along with many third-party products (clones, printers, scanners, monitors, mixed networks, drives, etc.).  We also offer warranted power protection and uninterruptable power supplies, software and hardware security, Internet assistance, and computer insurance.
Terms:  All services are provided either from our home office or a
house calls
, during both business and off-hours.  Standard billing is $75 per hour during normal hours (10 a.m. to 5 p.m., Mon-Fri), with a one-hour minimum.  Travel incurs a travel charge, depending on your location ($50/hr).  Payment is expected when services are rendered, unless other arrangements are made prior or during service (e.g., Company P.O. or our available support contract).  An 8% interest charge applies against past due accounts.   We are available on a 24/7 emergency ba
sis (24 hours a day /seven days a week, double-time off-hours), so you
re never left out in the cold.  If you would like to learn more, call anytime or visit our website:  http://www.afterhoursconsulting.org.  We would be happy to answer any additional questions.   And, of course, references are available upon request.  Thank you again for your time.
Best regards,
Visit us on the web at: 
Dear 
Clients
Internet AccountB
From: 
Rental pricingB
These internet settings are the special phone numbers and access codes which allow the client to get on the net to use their email and web browser software.  Each service provider has different settings.  This note is not specific to any one package, but is generalized so you have a record of the codes necessary to restore their services.  Select the internet service from the ISP pull down menu (hit the select button).  If this is a new ISP, go to the vendor db and fill in the appropriate
 information first.
							
Client internet service provider (ISP):
Phone number for access:		
Client log on identification:				
     logon password    (case-sensitive):							
Client email ID   (often same as logon):	
     email password    (often same as logon):	
The modem (and applicable initialization string): 
     Client security word for  ISP tech support:
Domain name is:				    	     DNS or IP addresses:  
There are many email  packages (Emailer, Eudora, MS Mail, Netscape Navigator, Internet Explorer, Mailsmilth, and more).  Usually, one needs to find the options or preferences pages to find the appropriate fields for the information given below.  Also,  the incoming and outgoing settings must be correct and exact from the provider. 
Misc. settings (normally in lower case):	SMTP host = 
					POP info = 
					POP user ID = usually the email ID without the @(provider string), lower case.
			B			News = 
Client email address:
select
About
Message
Invoice
Products
Purchase
Vendors
Close
Print
OTPPP
Print
FreePPP
Clients
vant Garde
Chicago
Client:
 1999 After Hours Consulting, Raleigh, NC.  All rights reserved.
Show FreePPP
Show OT PPP
or New
Paste
SurgeB
We are 
In addition, we offer rentals for corporations and individuals. PowerBooks come configured with a fully-charged battery, an AC power cord and carrying case.   Systems may be rented by the day, week or month, depending on your needs, delivered to your home or place of business.  If you require temporary access to a portable Macintosh, this is the perfect solution.
These models are currently for rent:
	Laptop  			(CPU/MHz)	RAM / HD	Modem		Daily	Weekly	Monthly
	PowerBook 1400c 	(6
03e/117)	32 Mb /1.3 Gb	optional		$80.00	$175.00	$225.00
	PowerBook 540c 		(040/33)	12 Mb /320 Mb	19.2/14.4 fax	$60.00	$125.00	$170.00
	Duo 280c		(040/33)	48 Mb/320 Mb	14.4 fax		$60.00	$125.00	$170.00
If you desire another model, or for features not described above, please call us with your questions.  We can usually accommodate your needs in a timely fashion.  Rentals do not include training time.  If you are uncertain of your office wiring requirements, networking, or use of individual
 applications, consider hiring us for individual tutoring.  We
re certain you
ll be satisfied.
The client will need to supply their own software for installation and use on any system (OS software is supplied; however, it is illegal to 
 commercial packages).  Customers will be requested to place a deposit down on any rental Macintosh (one month
s rent, refundable after return of equipment in satisfactory condition).  Thank you for your interest.
rates effective:  November 1998
rents Macs!
s local source for Macintosh
 consulting, repair, upgrades, CD archival backup, and sales.
Clients
RAM AllocationB
Surge Protection
With the chronic power problems in today
s office and home environment, you may want to consider a quality power surge protector.  Generally, the strips available at your local discount or electronics store don
t offer a warranty on the products connected to them, nor are they sufficient to protect a computer from a surge, even the gentle ones occasionally generated by your utility company.  It takes little more than a voltage spike of 140V AC to fry a motherboard.  We s
trongly urge you at the very least to install surge protection that offers a warranty for the machines protected.  Yes, they cost more -- but they give more.
Surge protection only really protects you from what the power company can do to your line voltage.  A nearby lightning strike can generate a strong enough spike to literally jump across an on-off switch and fry your components.  Even if the surge protector is turned off, the equipment can be toasted.  Look closely at the warranty.  I
f your site is prone to brown outs or power blackouts, you may want to consider an uninterruptable power supply (UPS).  Large UPS systems can keep you up and running for hours after power loss.  Ideally, you need just a few minutes of backup time to save your work and shut down properly.  An additional benefit of a UPS system is that it depends upon the equivalent of a car battery for backup power.  Should a lightning strike or a catastrophic utility snafu occur, the battery sucks up the s
pike, protecting the downstream equipment.  Nothing is perfect, but this is close.  Typically, a UPS should offer a guarantee covering the cost of the equipment protected (say $10,000 to $25,000).
One more thought about power protection.  Any modem connections that rely upon existing phone lines should also use surge protectors.  This is a common 
back-door
 for lethal power surges, blowing both the modem and the computer to which it is attached.  Fax, specialty phones and answering machi
<nes are similarly at risk.  Most quality surge/UPS devices include modem protection.  Note that most laserprinters (and copiers) draw excessive power, so small UPS units are unsuited for protecting these printers.  Use a quality surge strip for these devices.
For more information, please feel free to call us at 
Clients
Netscape Cache Maint.B
Changing Application RAM memory allocations...
Do you sometimes get out-of-memory error messages, Type 1 or Type 11 errors?  These errors can occur due to bugs in the operating system version or program you are using, or a lack of RAM memory installed in the Mac.  Sometimes, it has nothing to do with how much actual RAM you have installed on your Mac, but rather how much memory is dedicated to an application.  Here
s some background: when you double-click on an application, or a file crea
ted by that application, the application will launch (or, load into memory).  When the application launches, it asks the operating system to reserve a certain amount of RAM just for it and it
s files.  This is a fixed amount of RAM.  If the amount is too small, and the application encounters a situation where the file it is working on needs more RAM than is available to the app, you
ll (hopefully) receive one of the above error messages and be able to shut down with little or no loss of in
formation.  If you aren
t so lucky, the Mac may freeze or crash, costing you precious time (or worse: corrupted files).  How do you avoid this?  There is a simple fix.
First, if the application is launched, you can return to the Finder, then select About This Macintosh from under the Apple menu.  The bar graph will illustrate the amount of RAM taken up by the System, and how much is reserved by each launched application and open files.  The dark portion of the bar represents the actual am
ount of RAM being used by each program, and the light remaining portion of the bar is how much free space remains for the app to create new documents, make changes to the open documents, or perform other functions.  This is the window from System 7.5.5.  Newer operating systems may be cosmetically different, but the information should be the same:
If the bar graph shows less than 20 percent light area for the program in question, consider increasing the RAM allocation.  In
 this example, Microsoft Word needs some additional RAM to work properly.  The current amount of RAM allocated for Word is set to 3 Mb, or 3,000 Kilobytes.  We
ll increase it
s preferred RAM setting by 20%.  Other programs, such as graphics packages, may need significantly more RAM allocated to run well.  Returning to the example, we need to adjust the amount of RAM assigned to Word..
How?  First, be sure the application you want 
to modify is not launched (if so, quit out of the 
pplication).  Then, highlight the application 
with a single click and use the Get Info command
(under the File menu).  Finally, select the preferred
memory box in the lower right of the screen, and
increase it
s value by about 25%.  Close the box
and try using the application again.  On particularly 
large applications, this process may necessarily be
repeated several times.  Do avoid the temptation 
of programming far more memory allocated than 
you really need, as this RAM is not availa
ble to 
other applications simultaneously.
Leave the minimum size setting set to the default 
(original) value.  Close the window.
Note, for users of OS 8.5
 and higher, the Get Info 
window has a pulldown 
menu rather than a box 
in the bottom corner for 
setting the RAM allocation 
value.  Select the menu, then
choose the Memory item to
display the settings, as 
shown here.
(The values here are given
as examples only.  Your 
individual requirements and
settings will likely v
ary.)
To double-check the new 
setting, launch the application 
again, load your desired files, 
return to the Finder and recheck 
the About This Mac window.
s it.  If your system crashed due to one of the above errors, be sure to restart the Mac before opening a file.  This 
flushes
 or clears the RAM of old instructions or data.  Remember: Virtual Memory or RAM Doubler are no substitutes for real RAM, and never give the performance sufficient RAM can to your M
Clients
A	Terms, 98B
Netscape 3.01 & 4.5 Maintenance: Emptying the cache file folder.  
As you know, Netscape Navigator/Communicator is software designed to permit you to view World Wide Web pages, and all of the graphics (pictures) used on the Web.  There is a small problem with Netscape not widely known: when you are 
surfing
 or viewing Web pages, many of the graphics you see are downloaded, or stored, on your Mac
s hard drive.  These pictures collect in a special folder, eventually growing to a very respe
ctable size.  To periodically free up this used space on your drive, you may want to trash these files.
How?  If you are in Netscape, go to your Preferences menu (under Options) and select Network.  Click on the Clear Disk Cache Now button (see figure below).  This should work.  You can double-check the software by manually visiting the Cache 
 folder for Netscape.
To manually check (and clear) the Cache 
 folder, Quit out of the program.  Follow these instructions:
 First, you need to find the right file.  It is not in your Netscape Navigator folder.  The Netscape cache files are stored in the System Folder.  Locate and open the System Folder with a double-click.   Next, find your Preferences folder and open it.  Locate your Netscape 
 folder, open it, find the Cache 
 folder and open it.
Select all of the contents of the Cache 
 folder, but not the folder itself.  Drag the contents into the trash can.  Empty the trash.  That
s iDft.  To speed up Netscape
s operation and clean your drive, do this weekly or daily, depending on need.
Netscape 4.5 has moved some of the commands.  To dump the cache, select the Preferences item under the Edit menu.  Then, empty the cache after highlighting the Cache item in the Advanced catagory.
Note that some users find Netscape more efficient if the Cache files are kept in a RAM disk, rather than fragmented on the hard drive itself.  This also saves battery power if a laptop is running without A/C power.
3End of Document.  Version 1.8, last revision 2/5/99
Clients
CD burn introB
PHOTO
The following is our            
Who we are:  We are a Macintosh-only buyers advocacy service and contract system administration firm serving the greater Triangle region.  We concentrate on making your Macintosh system or network perform to it
s fullest potential to save you time and expense.   Our services include system installations, repair and upgrade of existing Macs (including data recovery, file conversion, resolving hardware & software incompatibilities, memory and hard drive ins
tallations, operating system maintenance updates, general maintenance, board repairs, and more).   Networking over LAN, WAN, and mixed- platform facilities are cheerfully supported.  We also offer general tutoring on most commercial packages.
Services offered:   As a buyer
s advocate, we will recommend the optimal hardware and software for your business needs.  This includes conducting the purchase as your agent, or selling you the products directly.   Our services cover virtually all App
le Macintosh
 products and peripherals, along with many third-party products (clones, printers, scanners, monitors, mixed networks, drives, etc.) warranted power protection and uninterruptable power supplies, software and hardware security, Internet assistance, and computer insurance.   As a FileMaker Pro database developer, we supply commercial firms with customized database solutions for running your business.  To obtain an example of our work, visit our website for a free download copy 
(http://www.afterhoursconsulting.org).  Additionally, After Hours offers CD recording for the Mac: up to 650 Mb of information securely and permanently burned on to a CD for your archival purposes.   We also have slide and print scanning facilities in the event your equipment is out of service or you require special media handling.
Terms:  All services are provided either from our office or as 
house calls
, during both business and off-hours.  Standard billing is $75 per hour during norm
al hours (10 a.m. to 5 p.m., Monday - Friday), with a one-hour minimum.  Payment is expected when services are rendered, unless other arrangements are made prior or during service (e.g., Company P.O. issued or establish support contract).   Cash, domestic checks and money orders in US currancy only (no credit cards, please).  Purchases in excess of $500.00 may require 1/2 down prior to delivery.  A 20% restocking fee is levied for any returned goods, except when replaced due to material fa
ilure and an 8% interest fee will apply to all overdue invoices.  There is a nominal fee for travel time depending upon your location ($50/hr).  We are available on a 24/7 emergency basis (24 hours a day / seven days a week, double-time off-hours), so you
re never left out in the cold.  If you would like to learn more, call anytime.  We would be happy to answer any additional questions.   Thank you for your time and interest.
Best regards,
z@company policy and mission statement, included for your records.
Dear 
Clients
CD care & feedingB
CD archiving for the Mac
We offer permanent data backup in the form of CD disk recording.  CD-ROMs are excellent for storing vast amounts of data in any form for your Mac.  Anything you can store on your hard drive can be written to a CD, graphics, scanned images, databases, letters, system files, music, video & more.  CDs are stable, reliable media easily read by any computer with a CD-ROM drive.
Specifications:	Each CD has the capacity for up to 650 Mb of information, either as single
 		session or multisession (more than one recording session significantly reduces the 	available CD capacity).
Cost & Time:	The base cost is one hour labor per CD session, with turn-around time usually 	less than 48 hours.  Additional labor charges may apply for extended mastering, 	if required.
Requirements:	You supply the data (recommended on SCSI Zip or Jaz cartridges, although any 	other format will work), prepared as you would like the information to appear 	on the finished CD.  Aft
er Hours will master the CD to your specifications, and 	return all original media along with the CD archives upon completion.  Special 	arrangements can be made for the data transfer off of your media; call for 		additional information.
__________________
Why do it?	All magnetic media will eventually become corrupt.  Hard drives, SyQuest, Bernoulli, 	Tapes, Floppy Disks, Zip & Jaz cartridges -- they all rely on magnetized particles to 	hold the 	information you record to them.  Over tim
e, or due to exposure to heat, 		electrical fields (motors, speakers, magnets, even electrical cords), magnetic media 	
forgets
 what is recorded to it.  This may mean just the loss of one file, or the entire 	disk.  Magnetic media also ages, like cassette tapes, slowly losing it
s flexibility and 	the 
quality
 of the recording.  Occasional maintenance is required to keep a magnetic 	disk or tape from losing it
s information.  This means, you have to make a backup of the 	information, ref
ormat the disk or tape, then copy the information back on to the newly 	reformatted media.  Most information experts recommend doing this every six months 	to a year.
 CD recordable media has a projected lifespan of 100 years.  They can be harmed by scratches, heat from fire or sitting on a hot car dash in the sun, but overall, they are far more resilient than magnetic media.  Protect your information permanently with an inexpensive CD backup.  Quarterly, semi-annual or annual backups of 
Hyour critical and not-so-critical information can save you hours or days of reinstallations, restoration of files, or recreating work.  Compare how much your time is worth to how much a simple, elegant CD backup costs, and you
ll find this practical method of data storage might fit your needs today.  Call us for more details.
4End of Document.  Version 1.9, last revision 4/20/99
Clients
Internet settings - FreePPPB
Your CD archive
This CD has been created to your specifications, containing the data you provided
Unless specifically noted, no special mastering (organization or format) was conducted on this archive.  The files were tested for integrity using our file integrity and anti-virus utilities.  Any problem files are generally repaired or removed prior to burning, along with notification to you of the problem(s).
Please note: these files were recorded as-is, for your private personal use.  No
 copies of the disk were retained by our firm, so please exercise appropriate care to prolong the life of this CD.
The disk itself is not influenced by magnetic fields, and is more rugged than the typical hard drive, zip, jaz, tape or floppy. Nonetheless, it can be damaged.  Here are some things to avoid:
t leave the disk exposed to sunlight or heat for long periods of time.  Heat can warp the CD, rendering it useless.  Other nasty fates await your CD: organic solvents should never b
e used on or near the CD -- including glass cleaner, nail polish remover, anything stronger than luke-warm water.  Scratches and smudges on the bottom side of the plastic (usually, the side without any form of label) can prevent the optics of the drive from reading the CD. With enough force, it can be cracked or shattered.  When not using the CD, it is best kept in the plastic case.  You may write on the up-side (label side) of the CD -- a felt-tip marker works best.
While some CDs can be
 written so that they will boot (start) up a Mac, we recommend that you use the CD mainly for restoring files accidentally erased or as a library, and not as your principle startup volume. The Mac will run slower from a CD, and you will have a less enjoyable Mac experience as a result.
Here are some additional particulars regarding this recording:
Mac Volume	Bootable?	Autostart file:
Mac files/folders	ISO 9660	Mac/ISO hybrid
Audio CD 	CD-i	Video CD
	Single   /   Multisession		
Volume Name:				
3End of Document.  Version 1.8, last revision 2/5/99
Clients
Standard - w/ owner inventoryB
Your internet settings are the special phone numbers and access codes which allow you to get on the net, and use your email and web browser software.  Each service provider has a different set of settings, and there are more than a dozen software packages which allow you to connect, use email or browse the web.  As a result, this note is not specific to any one package, but is generalized so you at least have a record of the codes necessary to use your services.
Your internet service prov
Rider is:
You are using one of these numbers for access:		
Your log on identification is:				
logon password is (case-sensitive):							
Your email id is:	
and your email password is:	
The modem (and applicable initialization string) is: 
Your security word with the ISP tech support is:
Your Domain name is:					and IP addresses:  
 Troubleshooting:
If you are having trouble logging on with the PPP control panel, be sure your settings are correct (see above).  Also, if you
ve upgraded modems, be sure to use the modem cable which shipped with the modem.  Not all modem cables are alike.
Some internet problems are not obvious: for instance, most internet accounts prefer lower-case passwords and id
s.  If you are unable to get internet E-mail, check your settings.  There is a wide variety of email 
clients
, or package
a(pd web browse
s (Emailer, Eudora, MS Mail, Netscape Navigator, Internet Explorer, and more), so check with your package
s documentation for proper programming.  Usually, you need to find the options or preferences pages to find the appropriate fields for the information given below.  You also must have your incoming and outgoing settings correct and exact from the provider.  They should be something like these:
Misc. settings:	SMTP host = 
		POP info = 
		POP user ID = usually your email ID without the
 @(provider string), lower case.
		News = 
One note about the POP user IDs.  Always enter this in lower case.
While you can cut the modem connection at any time to 
hang up
ve found fewer web browser problems develop if one first Quits from your browser, then selects Disconnect from the PPP window, and finally Quitting from PPP.  It
s considered good form to program your PPP to automatically disconnect if you haven
t done anything on the internet after a set period of time, say, 10 m
Ninutes.  This frees up a modem on the ISP side for someone else to use.  Look at your PPP control panel for this feature.
If you receive an error message relating 
no DNS Address...
, quit out of all programs, trash the entire cache folder, trash the MacTCP DNR file, restart the Mac, and reprogram in the TCP domain IP addresses.
Your email address is:
Before getting an account, you will need a Macintosh
 running System 6.0.5 or better, a modem capable of at least 9.6 kbps (baud) and a hard drive.  It is recommended that you run System 7.5.1 on at least a 68030-based Mac with a 28.8 kbps modem and a color display.  The faster the Mac, and the modem, the more enjoyable your internet experience will be.    Surfing the web requires more RAM, preferably 20 Mb or more, with the latest browsers such as Netscape Communicator 4.5.
There are se
veral software components necessary on the Mac for connecting to the Internet.  You can get these free from After Hours or most knowledgable ISPs.  There are also some system files which should be installed on the Mac.  We
ll cover the two most widely used combinations.
Macs can use any commercial service provider available, despite what some ISP technicians may tell you.  All you will need from them is the following: the dial in phone number, your log on account name exactly as it is to
 be entered into the computer (usually in lower case), the log on password, the email login and password (if it is different than the log on information -- and it usually isn
t), the ISP
s server addresses (these are usually an odd series of numbers, such as 255.255.234.10, and there may be more than one set of numbers so get both or all sets), the ISP domain name (such as geeknet.com), the SMTP, POP, and NEWS addresses, and their technical support number.  Some ISPs are scared of Macs, s
o they won
t be able to help you on the phone, but they can tell you if the service is working or down.  Just ignore them if they tell you that a Mac can
t use their service -- like most folks, they simply aren
t comfortable with something unfamiliar.  If you get in a jam, call us.
Now to program the Mac for talking with the ISP.    On Macs running an OS below 8.0 (7.6, 7.5, etc.), disable the Open Transport software and consider using FreePPP 2.53 or later.  This software is available f
ree off of the web or, since you probably don
t have access to the web just yet (a Catch-22), from us.  You
ll need to install FreePPP and restart your Mac before you can program it.  Do that now, if you
re ready.  Windows for FreePPP-applicable control panels are presented below.  Simply go to the proper control panel and plug in the information as it is given in the examples.  Be sure to select SAVE if the Mac askes you if you want to save your settings -- or you will be typing them in 
again some day.
To understand programming with FreePPP, take a look at the next few pages (3-5).
(If you are using OS 8.0 or higher, ask for our help sheet on OT/PPP.)
After programming your Mac, you
ll want to try out the connection, to make sure all of your settings are properly stored, first restart your Mac.  Then, open FreePPP and select the Connect button.  You should hear the modem squawk, then the software will 
handshake
 (trade commands and information).  Then, you
re connect
ed!  Hurray!!
After that is working, you can begin to use Netscape or your email client (we recommend Emailer, but Eudora works just as well -- a free version of Emailer is available, along with an older version of Netscape, if you haven
t bought your software yet).  Remember: buying the software gives you far more than just the software.  The documentation and the right to call the companies for technical support is usually well worth the cost of the package.  Be sure to read your instr
Fuctions for programming these packages with your email data.
If you
ve already installed your browser and/or email software, you should be able to get to the web, or send and receive your email at this time.
t worry if your windows don
t look exactly like these.  There may be minor variations within different versions.
For OS 7.6.1 and lower:
Open the FreePPP control panel either from the neu bar at the top of the screen or from within the FreePPP folder.
ll be presented with the window to the right.
Note the three tabs for General, Accounts, and Locations.  Also, two buttons for Modem Setup and TCP/IP.
s always a good idea to activate the auto-hangup feature to Disconnect if you haven
t done anything on the web in a while.  This keeps unnecessary use to a minimum.
First, let
s set up the Accounts.  Select the Accounts tab.
You may already have an account set up.  If so, you may highlight the account and select Edit   or you can create a new account with the New button.
This window allows you to give your service a name 
Type in the dial in phone number, 
and input your log on id and password.
The log on id and password are usually case-sensitive, so use all lower-case letters unless specifically told otherwise by your ISP.
Once the information is typed in, click on OK to save it.  Then return to the General Tab.  Use the Modem button (or select the Modem tab, if there is one) to go to your modem settings.  Hopefully, when you installed FreePPP, it checked your modem for you.  If not you may need to type in the string given here.
t type in the kind of modem, that
s for your records.  Just the part in brackets that starts with AT, but don
t type in the brackets them- selves.
Great!  That
s most of the programming.  Now, select OK to save your changes and return to the General Tab.  Select the TCP/IP button.  A new window appears.
{Here, type in the  
IP DNS
 or domain address numbers (hit Return to drop to the second line) and domain name.  Close
the window to save your changes.  Oh, and be sure the Connect via is set to FreePPP.
s it.  Now, you need to program your email client or Netscape for your email address, but you should now be able
to connect to the other modem using FreePPP.  Try it now.
Example:  AT&F0
%Confidential Client information from 
3End of Document.  Version 1.8, last revision 2/5/99
Clients
Standard - w/ messagesB
NOTES
INVOICE HISTORY
CUSTOMER INFORMATION
MESSAGES
RATES
SUPPORT INFO
About
Message
or New
Invoice
Products
Purchase
Vendors
Clients
Close
Print
Find All
This database was
created by After Hours
Consulting, the sole
owner of this work.
No part of this database
may be copied or 
distributed without
the expressed
written permission of
the owners of
After Hours. 
Principals
Address
City St Zip
 (       1,     2)
Fax / Pager
Email
Position
Web Site
T	Principal
Scroll
 After Hours Consulting 
 Raleigh, NC.  All rights reserved.
Paste
Standard - w/ notesB
MESSAGES
NOTES
This database was
created by After Hours
Consulting, the sole
owner of this work.
No part of this database
may be copied or 
distributed without
the expressed
written permission of
the owners of
After Hours. 
RATES
SUPPORT INFO
About
Message
Invoice
Products
Purchase
Vendors
Close
Print
Clients
 After Hours Consulting 
 Raleigh, NC.  All rights reserved.
CUSTOMER INFORMATION
INVOICE HISTORY
Find All
This database was
created by After Hours
Consulting, the sole
owner of this work.
No part of this database
may be copied or 
distributed without
the expressed
written permission of
the owners of
After Hours. 
Address
City St Zip
 (      1,      2)
Fax / Pager
Email
Position
Web Site
j	Principal
or New
Paste
Principals
Scroll
Standard - w/ RatesB
MESSAGES
NOTES
RATES
SUPPORT INFO
About
Message
Invoice
Products
Purchase
Vendors
Close
Print
Clients
 After Hours Consulting 
 Raleigh, NC.  All rights reserved.
CUSTOMER INFORMATION
INVOICE HISTORY
This database was
created by After Hours
Consulting, the sole
owner of this work.
No part of this database
may be copied or 
distributed without
the expressed
written permission of
the owners of
After Hours. 
Address
City St Zip
 (      1,      2)
Fax / Pager
Email
Position
Web Site
b	Principal
Find All
or New
Paste
Principals
Scroll
Support ContractB
NOTES
MESSAGES
This database was
created by After Hours
Consulting, the sole
owner of this work.
No part of this database
may be copied or 
distributed without
the expressed
written permission of
the owners of
After Hours. 
First/Last contact
Record
Hours balance
Tax # for exempts
Apply Sales Tax
Special Event
City Limits
Billing rate, labor:
Referal
RATES
Support Contract Information
Taxation Information
Billing Information
Travel fee qualify
Travel fee amt
Background Information
SUPPORT INFO
About
Message
Invoice
Products
Purchase
Vendors
Close
Print
Clients
 After Hours Consulting 
 Raleigh, NC.  All rights reserved.
CUSTOMER INFORMATION
INVOICE HISTORY
This database was
created by After Hours
Consulting, the sole
owner of this work.
No part of this database
may be copied or 
distributed without
the expressed
written permission of
the owners of
After Hours. 
Address
City St Zip
 (      1,      2)
Fax / Pager
Email
Position
Web Site
	Principal
Find All
Billing rate, consulting:
or New
Paste
Principals
Scroll
Sales Tax rate
Standard - w/ support infoB
Support Contract
Your Macintosh is an integral part of your business.  As such, it is more than just another office machine, it
s a business partner.  And while problems with a Mac are relatively few and far between, you can help keep those rare occurrences at bay with regular maintenance of your hardware and software.  
This service is available only to commercial clients.
To help you keep your Macintosh office in top shape, we will routinely visit your site for preventive maintenance.
  If desired, on a monthly basis, we will inspect your system, both hardware and software, for potential problems (viruses, software conflicts, failing components, memory and storage problems, and more) and report to you what was found and what was done to correct any existing or imminent headaches.  Or, you can use the allotted time for non-scheduled visits during normal hours, labor, tutoring time, consultations, or any other need.
Additionally, we
ll be there to answer any questions yo
u or your staff have about your system or software to the best of our ability.  This  gives you the peace of mind of knowing someone is looking after the health of your business partner.  And, it helps reduce billing and invoice paperwork for us both.
Details:
	For a prepayment of 
 	non-emergency basis of 10 hours billable time.  This includes:
 system maintenance	
 upgrades	
 trouble-shooting
 data recovery	
 installation	
 tutorage
 CD archival time	
 shop repair time (in-house
 repairs)	
 consulting
 and all other services we provide .
The billable time will be maintained as a running balance valid until exhausted.  This is an open-ended contract with no expiration date, but is non-refundable for time balances.  Emergency calls are billed at our normal rates, but this option offers a substantial discount over our standard hourly rate.  Unfortunately, clients will still be liable for costs incurred on purchased merchandise (taxes, S&H), but all normal labor iE
s covered by the running balance.  If you would like to take advantage of this program, please return a signed copy of this form with payment to us.  
For additional details, call us at
		Date		Date (rec
n	rev. 2/99
v<, all contractual labor services will be made available on a
Representative
{Woffers a support contract for maintenance and service at a discount to our normal fees.
Clients
ontrol Panels
Favorites
Internet settings - OT/PPPB
NOTES
Print Intro
Shipping Label
Internet Data
Print Terms
Surge
Rental Pricing
Netscape cache
RAM Allocation
CD Intro
CD care
MESSAGES
About
Message
Invoice
Products
Purchase
Vendors
"Print Materials for Client support
RATES
SUPPORT INFO
AHPrint AH terms and conditions,
Intro for civilians, Terms for Businesses
 %Surge Information and recommendations
Benefits of CD Archiving
Rental Pricing and Policies
#$Use of RAM allocation and how to set
$%Internet Data, FreePPP, OTPPP, TCP/IP
Netscape Cache clearing info
Date Printed
Close
Print
 After Hours Consulting 
 Raleigh, NC.  All rights reserved.
Clients
Support Contract
Support Contract agreement
Netscape 4.5
Netscape 4.5 email settings
CUSTOMER INFORMATION
INVOICE HISTORY
Outlook E 4.5
N"Outlook Express 4.5 email settings
This database was
created by After Hours
Consulting, the sole
owner of this work.
No part of this database
may be copied or 
distributed without
the expressed
written permission of
the owners of
After Hours. 
Address
City St Zip
 (      1,      2)
Fax / Pager
Email
Position
Web Site
	Principal
Find All
Newsletter
or New
Paste
Principals
Scroll
Database setupB
-{After Hours Database programming template
 1998, 1999 After Hours Consulting, Raleigh, North Carolina
all rights reserved
Before getting an account, you will need a Macintosh
 running System 6.0.5 or better, a modem capable of at least 9.6 kbps (baud) and a hard drive.  It is recommended that you run System 7.5.1 on at least a 68030-based Mac with a 28.8 kbps modem and a color display.  The faster the Mac, and the modem, the more enjoyable your internet experience will be.    Surfing the web requires more RAM, preferably 20 Mb or more, with the latest browsers such as Netscape Communicator 4.5.
There are se
veral software components necessary on the Mac for connecting to the Internet.  You can get these free from After Hours or most knowledgable ISPs.  There are also some system files which should be installed on the Mac.  We
ll cover the two most widely used combinations.
Macs can use any commercial service provider available, despite what some ISP technicians may tell you.  All you will need from them is the following: the dial in phone number, your log on account name exactly as it is to
 be entered into the computer (usually in lower case), the log on password, the email login and password (if it is different than the log on information -- and it usually isn
t), the ISP
s server addresses (these are usually an odd series of numbers, such as 255.255.234.10, and there may be more than one set of numbers so get both or all sets), the ISP domain name (such as geeknet.com), the SMTP, POP, and NEWS addresses, and their technical support number.  Some ISPs are scared of Macs, s
o they won
t be able to help you on the phone, but they can tell you if the service is working or down.  Just ignore them if they tell you that a Mac can
t use their service -- like most folks, they simply aren
t comfortable with something unfamiliar.  If you get in a jam, call us.
Now to program the Mac for talking with the ISP.    On Macs running an OS below 8.0 (7.6, 7.5, etc.), disable the Open Transport software and consider using FreePPP 2.53 or later.  This software is available f
ree off of the web or, since you probably don
t have access to the web just yet (a Catch-22), from us.  If you are using OS 8.0 or higher, we can properly use the newer technology: Open Transport v1.3 or higher.  Windows for OT/PPP control panels are presented below.  Simply go to the control panel outlined below and plug in the information as it is given in the examples.  Be sure to select SAVE if the Mac askes you if you want to save your settings -- or you will be typing them in again 
some day.
To understand programming with OT/PPP, take a look at the next few pages (3-5).
(If you are using OS 7.6.1 or lower, ask for our help sheet on FreePPP.)
After programming your Mac, you
ll want to try out the connection, to make sure all of your settings are properly stored, first restart your Mac.  Then, open the PPP control panel and select the Connect button.  You should hear the modem squawk, then the software will 
handshake
 (trade commands and information).  Then, you
e connected!  Hurray!!
After that is working, you can begin to use Netscape or your email client (we recommend Emailer, but Eudora works just as well -- a free version of Emailer is available, along with an older version of Netscape, if you haven
t bought your software yet).  Remember: buying the software gives you far more than just the software.  The documentation and the right to call the companies for technical support is usually well worth the cost of the package.  Be sure to read y
Oour instructions for programming these packages with your email data.
If you
ve already installed your browser and/or email software, you should be able to get to the web, or send and receive your email at this time.
t worry if your windows don
t look exactly like these.  There may be minor variations within different versions.
AkFor OS 8.0 and 8.1:  
Open the PPP control panel .
In OS 8.5, this control panel
was renamed Remote Access
ll be presented with the window to the right.
Note the three fields for your account sign on information.  Type in your information in the appropriate field.
Be sure to select the 
save password
 button, too.
s always a good idea to activate the auto-hangup feature to Disconnect if you haven
t done anything on the web in a while.  This keeps unnecessary use to a minimum.  You
ll find this feature in Options...
Select which port the modem is connected to -- probably the modem port (unless you have an internal modem or need to use the printer port).
Then, select the modem which most closely matches yours.  If you can
t find yours, you may need to do some trial and error.  Start with the Hayes Accura or Optima.  Or, call the manufacturer and ask about the availability of scripts for your particular modem.
The next step is to program the TCP/IP control panel.  It can be quickly accessed from the same pulldown menu.  You will also find
it in the Control Panels where it
normally resides.
 A  new window appears:
sHere, type in the  
IP DNS
 or domain address numbers (hit Return to drop to the second line) and domain name.  Close
the window to save your changes.  Oh, and be sure the Connect via is set to PPP.
s it.  Now, you need to program your email client or Netscape for your email address, but you should now be able
to connect to the other modem using PPP.  Try it now.
Your modem is: 
Now, we need to program which modem is being used by the Mac.  Select the Modem control panel either directly, or from the pulldown menu within PPP.
Your internet settings are the special phone numbers and access codes which allow you to get on the net, and use your email and web browser software.  Each service provider has a different set of settings, and there are more than a dozen software packages which allow you to connect, use email or browse the web.  As a result, this note is not specific to any one package, but is generalized so you at least have a record of the codes necessary to use your services.
Your internet service pro
Tvider is:
You are using one of these numbers for access:		
Your log on identification is:				
logon password is (case-sensitive):							
Your email id is:	
and your email password is:	
The modem (and applicable initialization string) is: 
Your security word with the ISP tech support  is:
Your Domain name is:					and IP addresses:  
 Troubleshooting:
If you are having trouble logging on with the PPP control panel, be sure your settings are correct (see above).  Also, if you
ve upgraded modems, be sure to use the modem cable which shipped with the modem.  Not all modem cables are alike.
Some internet problems are not obvious: for instance, most internet accounts prefer lower-case passwords and id
s.  If you are unable to get internet E-mail, check your settings.  There is a wide variety of email 
clients
, or packag
es (Emailer, Eudora, MS Mail, Netscape Navigator, Internet Explorer, and more), so check with your package
s documentation for proper programming.  Usually, you need to find the options or preferences pages to find the appropriate fields for the information given below.  You also must have your incoming and outgoing settings correct and exact from the provider.  They should be something like these:
Misc. settings:	SMTP host = 
		POP info = 
		POP user ID = usually your email ID without t
d web browse
Your email address is:
3End of Document.  Version 1.8, last revision 2/5/99
Clients
he @(provider string), lower case.
		News = 
One note about the POP user IDs.  Always enter this in lower case.
While you can cut the modem connection at any time to 
hang up
ve found fewer web browser problems develop if one first Quits from your browser, then selects Disconnect from the PPP window, and finally Quitting from PPP.  It
s considered good form to program your PPP to automatically disconnect if you haven
t done anything on the internet after a set period of time, say, 1
Q0 minutes.  This frees up a modem on the ISP side for someone else to use.  Look at your PPP control panel for this feature.
If you receive an error message relating 
no DNS Address...
, quit out of all programs, trash the entire cache folder, trash the MacTCP DNR file, restart the Mac, and reprogram in the TCP domain IP addresses.
Print menuB
Hello.  
ve reached this help page because your Clients file currently does not contain any records.
To properly use the Client file in your Expert Consultant, you
ll need to pay attention to some basic
conventions we
ve programmed into the software.
First, the software supports such features as networking and spell checking only if you have installed a full version of FileMaker Pro version 3.0 or higher on your hard drive.  If you are running the demo, these features will not be a
vailable to you unless you already use FileMaker Pro.
Second, all operations within the database are button-driven, with only a few exceptions.  The default setting is for the status bar to be left off, and you should avoid using the status bar, although presently that is an option.  Use the navigation buttons at the top of your screens for proper manipulation of the data.
Third, you may import data from an existing file to this clients file.  Upon doing so, you must pay attention to th
e proper procedures for importing your information.  S elect the Import button below to begin importing your information.  If you
d rather just start using the database or you have no data to import from an earlier version of Expert Consultant, select the Continue button below.
Continue
Import
)A#Standard - w/ owner inventory printB
Print Referals
Print Fax & Email
Print local address & phone
This database was
created by After Hours
Consulting, the sole
owner of this work.
No part of this database
may be copied or 
distributed without
the expressed
written permission of
the owners of
After Hours. 
About
Message
Invoice
Products
Purchase
Vendors
This is a special print menu for printing client-related information.
All currently found records will be printed by one of the preset 
criteria given below.
Close
Print
 After Hours Consulting 
 Raleigh, NC.  All rights reserved
Clients
vant Garde
Chicago
Return
or New
Standard - w/ invoices printB
*Hardware, RAM/HD/CD/modem (sys ver) serial
CUSTOMER INVENTORY
Software, serial
Client Information
76Confidential information - release to this client only
Address
City St Zip
Phone 1, 2
Fax / Pager
Email
Position
Web Site
Q	Principal
Standard - w/ messages printB
Labor notes
Invoice
INVOICE HISTORY
contract Hrs
contract hrs remaining
Client Information
R6Confidential information - release to this client only
Address
City St Zip
Phone 1, 2
Fax / Pager
Email
Position
Web Site
l	Principal
Standard - w/ notes printB
MESSAGES
Client Information
6Confidential information - release to this client only
Address
City St Zip
Phone 1, 2
Fax / Pager
Email
Position
Web Site
)	Principal
HelpB
Client Information
6Confidential information - release to this client only
NOTES
Address
City St Zip
Phone 1, 2
Fax / Pager
Email
Position
Web Site
*	Principal
.A Internet settings - Netscape 4.5B
This database was
created by After Hours
Consulting, the sole
owner of this work.
No part of this database
may be copied or 
distributed without
the expressed
written permission of
the owners of
After Hours. 
About
Message
Invoice
Products
Purchase
Vendors
Clients
Close
Print
 After Hours Consulting 
 Raleigh, North Carolina 
 919/271-7479
NOTES
INVOICE HISTORY
CUSTOMER INFORMATION
MESSAGES
RATES
SUPPORT INFO
This is a help file for your Clients database.  The database is designed to assist you in keeping
track of your clients and prospects, along with suppling that information to the appropriate
integrated databases, such as billing invoices and the contact manager, Message.
To select the database of choice, use the upper tier of buttons in the Navigation bar.  The file
you are in will be the highlighted button.  A greyed-out button is inactive.
The second tier of buttons affect the records in the open file.  By selecting New, Find, List or the
navigation arrows, one can conduct operations on the existing one or page through them.  New
records are generated with the new button, and a print button will either print the current information
or bring you to a print menu.
Additional menus for viewing information related to this client is accessable from catagory or tab
buttons, such as the lit ones below.
Specialty buttons permit inspecting linked information or specialty layouts.  Underlined items also
harbor links to related layouts.  For instance, the setup page for Consultant is available via the
depressed Clients button for inspection or editing.
Import
Return
Setup
or New
Internet settings - OE 4.5B
This document describes a simple procedure for programming Netscape Communicator 4.5 to use an existing email account..  If you do not have an email account already, we suggest that you let us help you with the installation and setup of such an account.  While most users have no trouble setting up an account, unforeseen problems can occur.
First, we assume that you are running a PowerPC on system 7.5.5 or higher.  Your control panels for dialup should already be programmed for talking wi
First, launch Netscape Communicator.  You will need to open the Preferences window by selecting the Preferences item from under Edit.
Selecting the Mail Servers item permits you to program in your incoming (POP) and outgoing (SMTP) mail information.  Since Netscape only permits one POP account, you won
t have multiple choices as you may with dedicated clients such as Emailer, Eudora, Mailserver, or Outlook Express.
To modify the POP setting, you need to highlight the item, then select Edit.  See the next page for more information on the POP settings.
th your ISP.  If not, please request our helper guides on setting up your system.  And, you should already have Netscape Navigator 4.5 installed (included as a part of Communicator 4.5)
The Preferences window permits you to view and set how Navigator/Communicator works.  If you click on the item called Identity under the Mail & Newsgroups catagory, you can enter in your name, your email address (and reply to address) and a business name, if desired.
After entering in your data, select another catagory item.  If you are finished modifying your preferences, select the OK button to save them.  Selecting Cancel leaves your settings unchanged.
Enter in the appropriate information for the server name and user name.  Be sure to select the Remember Password box or you will forever be entering in your password.
Netscape may ask for the password the first time you attempt to access your email after making changes to your account.
Select the OK button to save these changes, then continue with your other preference modifications, or select OK to be returned to Netscape.
Be sure to test your account.  Some service providers have tighter restrictions on how data is entered, and some may require that your data is entered differently, but most should conform to the above standards.  Please give us a call if you have any additional questions.
3End of Document.  Version 1.8, last revision 2/5/99
Clients
Add a New ClientB
This document describes a simple procedure for programming Outlook Express 4.5 to use an existing email account..  If you do not have an email account already, we suggest that you let us help you with the installation and setup of such an account.  While most users have no trouble setting up an account, unforeseen problems can occur.
First, we assume that you are running a PowerPC on system 7.5.5 or higher.  Your control panels for dialup should already be programmed for talking with you
r ISP.  If not, please request our helper guides on setting up your system.  And, you should already have Outlook Express 4.5 installed (included as a part of Internet Explorer 4.5 or as a stand-alone package, available from www.microsoft.com/mac)
First, launch Outlook Express.  You will need to open the Preferences window by selecting the Preferences item from under Edit.
Selecting the News item permits you to program in your news service information.  This is optional, and only necessary if you use news groups.
Once again, to save your entries, select the OK button.  You should be able to send and receive email now.
The Preferences window permits you to view and set how Outlook Express works.  If you click on the item called E-mail under the Accounts catagory, you can enter in your name, your email address (and reply to address) and all other required information for your account, if desired.  Certain features must have entries, such as the email address, the SMTP, Account ID, POP, and Account name fields.  The password is optional, but having to enter your password is a pain, and unless you have spe
9cial security concerns, we recommend entering it here.  All entries are case-sensitive, so watch what you type.
After entering in your data, you may select another catagory item.  If you are finished modifying your preferences, select the OK button to save them.  Selecting Cancel leaves your settings unchanged.
Be sure to test your account.  Some service providers have tighter restrictions on how data is entered, and some may require that your data is entered differently, but most should conform to the above standards.  Please give us a call if you have any additional questions.
3End of Document.  Version 1.8, last revision 2/5/99
Clients
Add a New prospectB
About
Message
Invoice
Products
Purchase
Vendors
Clients
Close
Print
 1999 After Hours Consulting, Raleigh, NC.  All rights reserved.
Find All
Z7Interview: Adding or Modifying Basic Client Information
This interview process permits you to add a new prospect or client to Expert Consultant, or add a new point of contact (POC) to an existing client.  The client you were last viewing is displayed below, along with all related POCs.   If your client and POC already exists, it isn
t recommended that you create a duplicate listing (you may select the Clients button above to return to the normal Clients file).  Use QuickSearch to view other clients currently in the database alphabetically.
 your client is listed, and you need to edit one of the currently listed POCs, or a blank POC is listed with the client name and you wish to correct this, select            (Edit) button next to the appropriate listing in the POC window.  To view more than the first ten listings, select the name of any POC to activate the scroll bar.  Select the scroll arrows to view up or down.
If your client is listed and you need to create an additional POC listing, select the Add button.
If your clie
nt is not listed and you wish to create a new listing for them, select the New button.
If your client (and POC) is listed and you wish to delete this listing,  select the Delete button.  [Note: this option is available via the Administrative mode only]
Client
Quick-
Search
Delete
Paste
Current Client (and POCs)
or New
List client addressB
About
Message
Invoice
Products
Purchase
Vendors
Close
Print
Find All
This interview process permits you to add a new prospective client to Expert Consultant.  Here, you will enter  the company name of the new Prospect in the field below.  If the new prospect is a civilian or not a company, we recommend that you adopt a convention to differentiate individual familys by using head of household names in the client field, such as given in the example below.  Members of the same family can be grouped together like POCs would be for a company, but don
t enter thB
em here -- the next page(s) will permit you to enter individuals.  To enter the name of your new prospect, select the TAB key.  Select the Continue button once you have entered the prospective client
s name.
[,Interview: Creating a new Prospective Client
Business Example:
Family Example
XYZ Printing, Inc.
Smith family
Enter the prospect
s name here:
Continue
Clients
 1999 After Hours Consulting, Raleigh, NC.  All rights reserved.
or New
	33ff
Import dataB
AboutI
MessageK
InvoiceL
ProductsM
PurchaseN
Vendors
Clients
vant Garde
Chicago
Close
Print
ListZ
Find All^1Confidential information - for the private use of`
//b!Client Name Address Phone Listingd
Sort: Client
or New
;A&List client address phone for printingB
This window permits the initial setup or importation of Client data from previous versions of EC or other  business database software.  To use EC effectively, most users prefer to keep records of their clients (obvious information such as name and address, and not so obvious information such as customer preferences, inventories, notes, billing rates and so forth.
EC is designed to support businesses that supply corporate customers as well as the consumer market.  To effectively do so, an
d reduce the amount of effort in creating and maintaining duplicate information, the Client file has a helper file, called POC (Point of Contact) which works in tandem with the Client file.  For importing client information, most of the information is imported to the POC file.  Basic Client account information is maintained here in Clients.
To import records from previous versions, we strongly suggest referring to the owners guide or printing out the instructions with the button below.  
Then, select the Start Import button.  To forego using the Clients file, select the Cancel button.  To enter the Clients file at any tme, select the Finished button.
When the import has finished, please inspect your new records for accuracy.  To start the import, select the import button below.  You may leave the import process by selecting the Finished button.
Start Import
Finished
Print instructions
Cancel
!Expert Consultant Clients - Setup
 1999 After Hours Consulting, Raleigh, NC.  All rights reserved.
AboutB
^1Confidential information - for the private use of`
//b!Client Name Address Phone Listing
marketing par
Letter
About
About Expert Consultant
This is a FileMaker Pro database, designed to aid the small business professional track their clients, vendors and operation on the Macintosh. 
Expert Consultant is a standalone solution based in FileMaker 3.0.5.  For complete features, the support files must be installed in your system folder or a commercial version of FileMaker Pro should reside on your hard drive.
Expert Consultant v 1.2.4
1998, 1999 After Hours Consulting, all rights reserved.
w.This copy of Expert Consultant is licensed to:
Expert Consultant is a commercial package and is not for free distribution.
Individual and network site licenses are available.
Contact us for additional details.
After Hours Consulting				Technical Support: 10-5 EST
PMB 167, 5910-129 Duraleigh Road			voice 919-271-7479
Raleigh, NC 27612 USA					fax    810-816-6707
email: sales@afterhoursconsulting.org
on the web at: http://www.afterhoursconsulting.org
zAiWARNING: This solution contains password(s) which may only be provided by the developer identified above.
Message
Invoice
Products
Purchase
Vendors
Clients
After Hours
	Helvetica
Geneva
Times
Palatino
Chicago
Arial
Charcoal
print shipping label
print surge
print rental pricing
Print Terms
Print netscape maint.
Print ram allocation
Print CD archive intro
Print CD archive care
print internet settings FreePPP
print messages
print notes
print internet settings OT
print inventory
Print Support Contract
print invoice
Find Client from Invoice
Find Client Easy
find and print referals
N&Go To Related Record | Invoice billing
P*go to internet settings for setup printing
Go To Related Record | message
T!Go To Related Record | client POC
go to client hwsw list
return to original layout
sort by client name
sort last four
sort last seven
sort and print email/fax
b"sort and print local address/phone
sort zip
spelling
Print netscape 4.5 settings
j"Print Outlook Express 4.5 settings
select POC for info
clicked on POC address block
unlock status & zoom
clicked on picture
t-You do not have authorization to delete files
print import instructions
import old data
print name address phone
open setup
~'new record setup, prospect initial Copy
new record, start
nav to add a new client
A"new record setup, prospect initial
 < 100
) > 100	
open products
open invoice
open PO
sort zip
find clients...
Client
open vendor
open about
open messages
open learning log
Cancel
This is an unregistered version of EC and you have reached the end of your free demo trial.  To unlock EC and take full advantage of the product, please register with us.  See the About window for contact information.
Print Intro Letter
call locally
Cancel
Specify Field
Phone Number
Field Value
Number
Use Dialing Preferences
print shipping label
open timecards
print surge
print rental pricing
Print Terms
Print netscape maint.
Print ram allocation
Print CD archive intro
Print CD archive care
Find Client from Invoice
) = 0	
Find Client Easy
+A&Go To Related Record | Invoice billing
,A*go to internet settings for setup printing
Go To Related Record | message
sort last four
sort last seven
print internet settings FreePPP
first record
last record
previous record
next record
spelling
print internet settings OT
return to original layout
Print Support Contract
find and print referals
sort and print email/fax
;A"sort and print local address/phone
print invoice
print notes
print messages
print inventory
startup
) < 1	
Print netscape 4.5 settings
EA"Print Outlook Express 4.5 settings
Cancel
There are no current records in the Clients file.  Please read the next screen to begin using the Clients file.C9
 = "Network"
Network
FA!Go To Related Record | client POC
select POC for info
 & ", " & 
clicked on POC address block
unlock status & zoom
clicked on picture
Cancel
Adding or modifying a photograph to the database is done from within the POC file.  Select the Go button for this listing to bring up the appropriate record.
open POC
MA-You do not have authorization to delete files
NA)new record setup, prospect client new POC
 < 100
) > 100	
OK (status
StDev (field
Cancel (field
Substitute (text
 search
string, replace
string)
This is an unregistered version of EC and you have reached the end of your free demo trial.  You may view current records, but no additional records may be added.  To unlock EC and take full advantage of the product, please register with us.  Details regarding registration can be found in the Setup file.
sort by client name
go to client hwsw list
Cancel
You do not have authorization to delete files.
print import instructions
import old data
OK{o{o{o{o{
o{o{o{o{o{o{o{o{o{
Cancel{o{o{o{o{o{o{o{o{o{o{o{o{o{
{o{o{o{o{o{o{o{o{o{o{o{o{o{o{o{o{You are about to begin the Import process for Clients.  Your source file should be prepared (Find All, if appropriate).  You may cancel in the next window, but do not cancel once the importation has begun.B
OK{o{o{o{o{
o{o{o{o{o{o{o{o{o{
Cancel{o{o{o{o{o{o{o{o{o{o{o{o{o{
{o{o{o{o{o{o{o{o{o{o{o{o{o{o{o{o{You have imported records to the CLIENTS file.  You should review the new files for accuracy.
UA)new record setup, existing client new POC
 < 100
) > 100	
Cancel
This is an unregistered version of EC and you have reached the end of your free demo trial.  You may view current records, but no additional records may be added.  Please register your product.
print name address phone
open setup
XA'new record setup, prospect initial Copy
 < 100
) > 100	
Cancel
This is an unregistered version of EC and you have reached the end of your free demo trial.  You may view current records, but no additional records may be added.  To unlock EC and take full advantage of the product, please register with us.  Details regarding registration can be found in the Setup file.
new record setup, rate settings
new record, start
nav to add a new client
startup
open PO
open invoice
open vendor
open products
open messages
open about
open timecards
open learning log
open POC
first record
previous record
next record
last record
new record setup, rate settings
"new record setup, prospect initial
 )new record setup, prospect client new POC
")new record setup, existing client new POC
find clients...
call locally
Print Intro Letterter
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setup
"RPTH
FPTHA"AFTER HOURS:AFTER HOURS:AH VENDORS
MSPCA
NAMEA
AH vendors
RPTHA
:AH VENDORS
ZONEA
/RPTH
FPTHA/AFTER HOURS:AFTER HOURS:AH MAC CATALOG DATABASE
MSPCA
NAMEA
AH Mac Catalog Database
RPTHA
:AH MAC CATALOG DATABASE
ZONEA
 RPTH
FPTHA Personal:After Hours:AH Messages
MSPCA
NAMEA
AH Messages
RPTHA
AH Messages
ZONEA
Personal
AH Messages
wFMP3FMP3
After Hours
 Personal:After Hours:AH Messages
Quadra 660AV
Personal
Quadra 660AV
Personal
;RPTH
FPTHA;Personal:After Hours:AH database/accting:AH service/contact
MSPCA
NAMEA
AH service/contact
RPTHA
AH service/contact
ZONEA
alisA
Personal
AH service/contact
qFMP3FMP3
AH database/accting
;Personal:After Hours:AH database/accting:AH service/contact
4RPTH
FPTHA4Duo 280:After Hours:AH database/accting:AH Timecards
MSPCA
NAMEA
AH Timecards
RPTHA
AH Timecards
alisA
Duo 280
AH Timecards
+OFMP3FMP3
AH database/accting
4Duo 280:After Hours:AH database/accting:AH Timecards
3RPTH
FPTHA3Duo 280c:After Hours:AH database/accting:AH vendors
MSPCA
NAMEA
AH vendors
RPTHA
AH vendors
ZONEA
alisA
Duo 280c
AH vendors
FMP3FMP3
AH database/accting
3Duo 280c:After Hours:AH database/accting:AH vendors
9RPTH
FPTHA9After Hours:After Hours 
:AH database/accting:billing.fp3
MSPCA
NAMEA
billing.fp3
RPTHA
billing.fp3
alisA
After Hours
billing.fp3
FMP3FMP3
AH database/accting
9After Hours:After Hours 
:AH database/accting:billing.fp3
4RPTH
FPTHA4Duo 280c:After Hours:AH database/accting:AH Messages
MSPCA
NAMEA
AH Messages
RPTHA
AH Messages
alisA
Duo 280c
AH Messages
0FMP3FMP3
AH database/accting
4Duo 280c:After Hours:AH database/accting:AH Messages
0RPTH
FPTHA02300c:After Hours:AH database/accting:AH vendors
MSPCA
NAMEA
AH vendors
RPTHA
AH vendors
alisA
2300c
AH vendors
FMP3FMP3
AH database/accting
02300c:After Hours:AH database/accting:AH vendors
:RPTH
FPTHA:After Hours:After Hours 
:AH database/accting:products.fp3
MSPCA
NAMEA
products.fp3
RPTHA
products.fp3
alisA
After Hours
products.fp3
{WQFMP3FMP3
AH database/accting
:After Hours:After Hours 
:AH database/accting:products.fp3
9RPTH
FPTHA9After Hours:After Hours 
:AH database/accting:billing.fp3
MSPCA
NAMEA
billing.fp3
RPTHA
billing.fp3
alisA
After Hours
billing.fp3
FMP3FMP3
AH database/accting
9After Hours:After Hours 
:AH database/accting:billing.fp3
:RPTH
FPTHA:After Hours:After Hours 
:AH database/accting:purchase.fp3
MSPCA
NAMEA
purchase.fp3
RPTHA
purchase.fp3
alisA
After Hours
purchase.fp3
FMP3FMP3
AH database/accting
:After Hours:After Hours 
:AH database/accting:purchase.fp3
-RPTH
FPTHA-2300c:After Hours:AH database/accting:vendors
MSPCA
NAMEA
vendors
RPTHA
vendors
alisA
2300c
vendors
FMP3FMP3
AH database/accting
-2300c:After Hours:AH database/accting:vendors
9RPTH
FPTHA9After Hours:After Hours 
:AH database/accting:macspec.fp3
MSPCA
NAMEA
macspec.fp3
RPTHA
macspec.fp3
alisA
After Hours
macspec.fp3
FMP3FMP3
AH database/accting
9After Hours:After Hours 
:AH database/accting:macspec.fp3
9RPTH
FPTHA9After Hours:After Hours 
:AH database/accting:message.fp3
MSPCA
NAMEA
message.fp3
RPTHA
message.fp3
alisA
After Hours
message.fp3
0FMP3FMP3
AH database/accting
9After Hours:After Hours 
:AH database/accting:message.fp3
2RPTH
FPTHA22300c:After Hours:AH database/accting:Learning Log
MSPCA
NAMEA
Learning Log
RPTHA
Learning Log
alisA
2300c
Learning Log
FMP3FMP3
AH database/accting
22300c:After Hours:AH database/accting:Learning Log
/RPTH
	alis
FPTHA/2300c:After Hours:AH database/accting:Timecards
MSPCA
NAMEA
	Timecards
RPTHA	Timecards
alisA
2300c
	Timecards
+OFMP3FMP3
AH database/accting
/2300c:After Hours:AH database/accting:Timecards
-RPTH
FPTHA-After Hours:After Hours 
:AH database:poc.fp3
MSPCA
NAMEA
poc.fp3
RPTHA
poc.fp3
ZONEA
After Hours
poc.fp3
FMP3FMP3
AH database
-After Hours:After Hours 
:AH database:poc.fp3
	Duo 2300c
After Hours
Paul S Vail
After Hours
-RPTH
FPTHA-After Hours:After Hours 
:AH database:poc.fp3
MSPCA
NAMEA
poc.fp3
RPTHA
poc.fp3
ZONEA
After Hours
poc.fp3
FMP3FMP3
AH database
-After Hours:After Hours 
:AH database:poc.fp3
	Duo 2300c
After Hours
Paul S Vail
After Hours
/RPTH
	Fali
FPTHA/After Hours:After Hours 
:AH database:setup.fp3
After Hours
@	setup.fp3
FMP3FMP3
AH database
/After Hours:After Hours 
:AH database:setup.fp3
	Duo 2300c
After Hours
After Hours
Apple Std UAM
MSPCA
NAMEA
	setup.fp3
RPTHA	setup.fp3
ZONEA
After Hours
@	setup.fp3
FMP3FMP3
AH database
/After Hours:After Hours 
:AH database:setup.fp3
	Duo 2300c
After Hours
After Hours
Apple Std UAM
-RPTH
FPTHA-After Hours:After Hours 
:AH database:poc.fp3
MSPCA
NAMEA
poc.fp3
RPTHA
poc.fp3
ZONEA
alisA
After Hours
poc.fp3
FMP3FMP3
AH database
-After Hours:After Hours 
:AH database:poc.fp3
-RPTH
FPTHA-After Hours:After Hours 
:AH database:poc.fp3
MSPCA
NAMEA
poc.fp3
RPTHA
poc.fp3
ZONEA
alisA
After Hours
poc.fp3
FMP3FMP3
AH database
-After Hours:After Hours 
:AH database:poc.fp3
-RPTH
FPTHA-Little Blue:After Hours 
:AH database:poc.fp3
MSPCA
NAMEA
poc.fp3
RPTHA
poc.fp3
ZONEA
Little Blue
poc.fp3
FMP3FMP3
AH database
-Little Blue:After Hours 
:AH database:poc.fp3
After Hours
Little Blue
After Hours
Little Blue1
/RPTH
	alis
FPTHA/Little Blue:After Hours 
:AH database:setup.fp3
MSPCA
NAMEA
	setup.fp3
RPTHA	setup.fp3
ZONEA
Little Blue
;"	setup.fp3
FMP3FMP3
AH database
/Little Blue:After Hours 
:AH database:setup.fp3
After Hours
Little Blue
After Hours
Little Blue
/RPTH
	alis
FPTHA/Little Blue:After Hours 
:AH database:setup.fp3
MSPCA
NAMEA
	setup.fp3
RPTHA	setup.fp3
ZONEA
Little Blue
;"	setup.fp3
FMP3FMP3
AH database
/Little Blue:After Hours 
:AH database:setup.fp3
After Hours
Little Blue
After Hours
Little Blue
-RPTH
FPTHA-Little Blue:After Hours 
:AH database:poc.fp3
MSPCA
NAMEA
poc.fp3
RPTHA
poc.fp3
ZONEA
Little Blue
poc.fp3
FMP3FMP3
AH database
-Little Blue:After Hours 
:AH database:poc.fp3
After Hours
Little Blue
After Hours
Little Blue1
-RPTH
FPTHA-Little Blue:After Hours 
:AH database:poc.fp3
MSPCA
NAMEA
poc.fp3
RPTHA
poc.fp3
ZONEA
Little Blue
poc.fp3
FMP3FMP3
AH database
-Little Blue:After Hours 
:AH database:poc.fp3
After Hours
Little Blue
After Hours
Little Blue
(RPTH
	alis
FPTHA(3400:After Hours 
:AH database:setup.fp3
MSPCA
NAMEA
	setup.fp3
RPTHA	setup.fp3
ZONEA
,P	setup.fp3
FMP3FMP3
AH database
(3400:After Hours 
:AH database:setup.fp3
*RPTH
FPTHA*3400:After Hours 
:AH database:vendors.fp3
MSPCA
NAMEA
vendors.fp3
RPTHA
vendors.fp3
ZONEA
vendors.fp3
FMP3FMP3
AH database
*3400:After Hours 
:AH database:vendors.fp3
+RPTH
FPTHA+3400:After Hours 
:AH database:timecard.fp3
MSPCA
NAMEA
timecard.fp3
RPTHA
timecard.fp3
ZONEA
timecard.fp3
?FMP3FMP3
AH database
+3400:After Hours 
:AH database:timecard.fp3
+RPTH
FPTHA+3400:After Hours 
:AH database:learnlog.fp3
MSPCA
NAMEA
learnlog.fp3
RPTHA
learnlog.fp3
ZONEA
learnlog.fp3
FMP3FMP3
AH database
+3400:After Hours 
:AH database:learnlog.fp3
-RPTH
	alis
FPTHA-Apps&Data:Desktop Folder:EC 1.1.1c
:setup.fp3
MSPCA
NAMEA
	setup.fp3
RPTHA	setup.fp3
	Apps&Data
e	setup.fp3
FMP3FMP3
EC 1.1.1c
-Apps&Data:Desktop Folder:EC 1.1.1c
:setup.fp3
	Apps&Data
FMRLA
FMRLA
SORTA
FMRLA
FMRLA
FMRLA
SORTA
FMRLA
FMRLA
FMRLA
vendorsB
Billing History | DateC
Billing History | HoursD
Billing History | DetailE
MessagesF
POC client nameG
POC poc nameH
setup
(LIST
LISTA
VDEFA(
(LIST
LISTA
VDEFA(
(LIST
VDEFA(
(LIST
VDEFA(
(LIST
VDEFA(
client prospect vendor ListE
Billing rate ListF
Title ListH
xmas? ListI
modem list/stringsJ
travel feesK
yes/noL
vendor nameN
Client POC listO
Client list
Hayes Optima 28.8 ()
Hayes Compatible 28.8 enhanced
rockwell-based 28800 V.34/ (AT&f&D0W2)
US Robotics Sportster 336/fax, AT&F1&D0
GV33.6, (rockwell AT&f&d0w2)
Apple Duo Express 14.4 (ATV1E)
Duo Geoport Telecom Adapter	(AT&fW0, 38400)
Motorola LifeStyle 28.8		(ATF1\V3&D0)
Performance 33.6			(AT&F&D0&C1\N3S7=60W2  (hayes compatible 28.8 enhanced))
GV PowerPort Gold		(AT &F &D0 W2 \N7 \Q3 \J0 \V1)
GV Powerport 500/Duo		(AT&f, 38400)
Fastmac V.34 28.8		(Rockwell based AT&f&D0W2)
US RoboticBgs 28.8			(AT&F1&D0)
Best Data Smart One 33.6flx (AT&F0)
iMac 56K internal
Supra FaxModem 14.4 (AT&F1W2)
VDEFA(
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